
Know what bugs me most? I've started to write the darned note twice, and even though I click on "Save Draft," Facebook doesn't save it. Grr.
So why does it bug me to be told that I'm a crafts person? I suppose that somewhere in my head I link crafts with all things frivolous. I do have this taste for projects. Making things. Useful things. Fun things. Not add-more-kitsch-to-my-country-style-kitchen things. I just sent a batch of mix CDs to a CD exchange group I joined a few years ago (I'm really, really late) and they look and sound awesome, if I do say so myself. When I'm working, I love doing websites and graphic design. And then there's the matter of the mid-century dining room set that I've been halfheartedly working on refinishing/reupholstering for several years now....When Bekka — sweet, adorable Bekka, scrapbooker, scripture chase champion, pure, innocent chaste Bekka, who made her own modest swimwear and provided Rice Krispie treats for every missionary homecoming — when Bekka announced her engagement to Ed, everyone in the ward knew it was right, because Ed was, as any fool could see, Bekka's perfect match: good looking, strong and a vampire.Eric, whoever and wherever you are, you made my day.
Eric Samuelsen
Dear Libby,
Thank you for contacting H&M - we received your e-mail.
We apologize for the situation you encountered regarding our leggings, and H&M is grateful for your honesty. Unfortunately, H&M does not have on line shopping in the US and no transactions are processed outside of our stores. We regret this information was not supplied to you immediately in a customer service friendly manner.
H&M is appreciative of your willingness to pay for the legging, unfortunately H&M does not have the capability to process personal checks and they are not accepted as a method of payment in our stores.
We value your patronage, time and concern Libby, and in no way want you to feel embarrassed. Feel free to return the leggings at your convenience, the next time you visit us, as we understand the error was clearly an innocent mistake.
Additionally Libby, it would be our pleasure to send you a Courtesy Coupon valid until December 31st as a token of our appreciation to you - if you would provide us with your complete mailing address.
Sincerely,
H&M Customer Service
My kids and I went to the H&M store in downtown Boston this morning. My three-year-old, who was hanging on to her new clothes, accidentally dropped a pair of leg warmers in the basket underneath our stroller. Of course I didn't discover them until I was nearly home (at the end of the subway line, folding the stroller to stow in the trunk of my car).
So I called the store as soon as I got home: I have a pair of leg warmers, and I'd like to pay for them. The woman who answered the phone was utterly confused, and told me I'd have to come back to the store and show them my receipt.
No, I said, I didn't pay for them. They're not on the receipt. I'm calling because I WANT to pay for them.
She asked me to hold while she got a manager. I was on hold for quite a while -- 10 to 15 minutes -- and finally hung up. When I called back a few minutes later I asked to speak to the manager immediately.
He wasn't much more help. No, he couldn't take a credit card number over the phone. I would have to return to the store to pay for the leg warmers. (I don't go downtown often.) Or, if I didn't want them, he guessed I could send them through the mail. He didn't see any other way he could help.
How about this, I said. I'll send you the tag from the leg warmers, with a check. He agreed, gave me his name (Paul) and the address of the store, and hung up.
Now, I'm embarrassed that I walked out of a store without paying for something. And I really wanted to do the right thing. But at no point did either employee thank me for being honest. Instead, they acted confused -- why would I want to pay for something if I didn't have to? -- and, in addition to being unable to help me, seemed unwilling to go an extra step to find a way in which they could help.
I wonder if your employee training covers how to handle a situation that is out of the ordinary. From the experience I had today, I doubt it. I would have appreciated someone saying that they didn't have an answer for me, but they were certainly sympathetic, they appreciated what I was trying to do, and they would give me a call back within an hour with a solution.

Pumpkin
2008
orange crayon and scratch paper
private collection
Scott, my weird-news-junkie husband (er, that means he's hooked on weird news, not that he's weird) just alerted me to this: NZ judge orders 'odd' name change...mostly because Scott and I keep repeating it at odd times. Tonight we couldn't even get through the whole thing without cracking up.
From the Shouts & Murmurs column, "Animal Tales," in the June 30 issue of The New Yorker:
DALMATIANS
“Hey, look, the truck’s stopping.”
“Did they take us to the park this time?”
“No—it’s a fire. Another horrible fire.”
“What the hell is wrong with these people?”